1. Introduction
We at Delta Paypk aim to provide a smooth and reliable payment experience to our merchants and their customers. While we do not directly ship products, we facilitate transactions for merchants who are responsible for fulfilling and delivering their customers’ orders.
2. Role of Our Payment Gateway
Our platform only acts as a secure payment processor.
Order fulfillment, packaging, and shipment remain the sole responsibility of the respective merchant.
Customers are advised to check the merchant’s shipping and delivery policy before placing any order.
3. Merchant’s Responsibility
Merchants using [Your Company Name] must clearly outline their own shipping methods, delivery timelines, and costs on their websites.
Merchants must ensure timely dispatch and accurate delivery of customer orders.
Any delays, damages, or non-delivery claims are to be handled directly between the merchant and the customer.
4. Customer Guidance
Customers should always review the merchant’s shipment policy before making a purchase.
In case of any shipment-related concerns, customers are advised to contact the merchant directly.
Our payment gateway does not control or influence delivery times, product condition, or shipping costs.
5. Dispute Resolution
If a customer raises a shipment-related dispute, our role is limited to payment verification only.
Any refund or replacement request will be processed as per the merchant’s refund and shipment policy.
We may assist by verifying transaction details but do not take liability for shipment-related issues.
6. Limitation of Liability
[Your Company Name] is not responsible for any lost, delayed, or damaged shipments.
Our responsibility ends once the payment has been successfully processed and confirmation sent to the merchant.
7. Contact Information
If you have questions about our Shipment Policy or need assistance regarding a payment-related issue, you can reach us at:
📧 ifo@deltapaypk.com
📞 +92 329 536 1904